We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. With sites in 5 languages, we ship to over 200 countries & regions.
We offer competitive prices on our 100 million plus product range.
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Our Buyer Protection covers your purchase from click to delivery.
Round-the-clock assistance for a smooth shopping experience.
Contact Seller
Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.
Refund Policy
If you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days
Money Back Policy
Most sellers will return your money in 15 days, however; if it's not resolved, you can contact AliExpress.
Free Return
Sellers that offer 'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you get 15 days.
After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.